When can I purchase tickets to the 2019 Calgary International Film Festival?
Tickets to the Alberta Spirit shorts series, WAYDOWNTOWN and the Trailer Party are on sale Friday, August 9. Tickets to all remaining screenings will become available on August 23rd.
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When do you announce the full festival lineup and schedule?
Film announcements are set to begin on August 7. The complete lineup and schedule will be available on August 21.
How do I purchase tickets?
When Tickets go on sale you can purchase in four ways:
1) Online at calgaryfilm.com
2) By phone beginning by calling 587.393.3730, Monday through Friday 11:30 am to 5:30 pm. Telephone hours will be extended during the festival.
3) In person at the festival box office in Eau Claire Market beginning on Friday, September 13th.
4) In person at the Eau Claire and Globe venue box office during the festival (September 18 – 29).
Venue box offices open thirty minutes before the first screening of the day. Box offices close 30 minutes after the start of the final screening of the day.
Do you have special youth or senior pricing?
Yes - children 17 and under, and seniors 65+, can get single tickets to screenings for $13.
Where is the Festival Box Office?
The Festival Box Office on the main floor of Eau Claire Market (Unit M10) at 200 Barclay Parade SW.
When does the festival box office open?
The Festival Box Office opens on September 13th and will be open daily until the end of the festival.
September 13-17, 2019: Open daily from 10:00 am to 6:00 pm
September 18-29, 2019: Open weekdays from 11:00 am to 10:30 pm, open weekends from 9:30 am to 6:30 pm
Do you add fees to my order?
Yes, a transaction fee of 5% + $0.99 per item up to a maximum of $10 per transaction. These fees help offset the development cost of our new ticketing system. If you are purchasing gala tickets (including Opening and Closing Gala) the vendor may apply additional ticket fees that are different from ours.
Fees are added for online transactions and walk-up sales at the festival box offices.
Ticketing fees are added to offset transaction fees and the technical development of our ticketing system.
What is your policy for refunds and exchanges?
Exchanges are free for tickets booked using a pass or ticket bundle.
Single purchased tickets may be exchanged for a $2 per ticket fee - sorry, we do not offer refunds.
Are there discounts for group sales?
Yes. Our 10 & 20 ticket bundles are shareable, so if you have up to 20 people attending a movie consider purchasing a ticket bundle. If you have more than 20 people in your group, or are interested in group sales for a gala or special event, please contact the box office at 587.393.3730 to discuss group sales options.
What if a movie I want to see no longer has tickets available for purchase?
If there are no more advance tickets available for a show, a rush line will form one hour before the scheduled start time at the venue.
What’s a rush line?
The rush line is admitted on a first-come, first-served basis based on the number of empty seats available in the theatre. Entry from the rush line is not guaranteed, so purchasing your tickets in advance is advisable whenever possible.
How do I redeem my ticket bundle?
When you make your first purchase on calgaryfilm.com an account is created automatically for you at checkout.
When tickets go on sale, log into your ticketing account before making your movie selections.
If you are properly logged in, you will be able to make your ticket reservations directly from the film page or any of our schedule views. You can redeem your ticket bundles all at once, or one at a time – it’s your choice. You can check the remaining balance on your ticket bundle at any time by logging into your account and looking at the “My Passes/Ticket Bundles” page in your account.
If you change your mind and would like to cancel / reschedule a ticket, you can do so from the “My Tickets” page in your account.
How does a pass work?
Each Festival Pass can get you a single ticket to all events and screenings at the festival, subject to capacity.
Passholders will be able to redeem tickets to films, either online or at the festival box office, starting as soon as tickets are made available for sale, with the ability to cancel reserved tickets at any time. Passholders can also claim tickets at the venue box office starting one hour before show time. If the show is sold out, passholders may join the rush line one hour before the screening starts. If seats become available for the rush line, show your pass to receive a ticket.
For the Opening Gala, Passholders need to phone Arts Commons at 403-294-9494 to reserve their ticket.
What’s a better deal, a ticket bundle or a festival pass?
There are advantages to both. If you are interested in seeing just a few films, or seeing them with many others, a ticket bundle is likely best. If you want to see the most number of movies, definitely go with a festival pass.
I am part of the film industry, or a festival sponsor. How can I get accredited?
Industry accreditation is now open. Please click here for more information.
Do I need to create an online account?
Credit Card purchases require an account. When you make your first purchase on calgaryfilm.com an Eventive ticketing account is automatically created for you. In addition to tracking your purchases and ticket reservations, your online account will allow you to add movies to your wishlist and create a custom schedule when we release the festival schedule.
Cash purchases do not necessarily need to be linked to an account. If you have privacy concerns and would rather not create an online account with us, you may purchase your tickets in person from the Festival Box Office at Eau Claire Market beginning on September 13th or from our venue box offices during the festival.
How will Calgary Film use my personal information?
The Calgary International Film Festival will only use your information to contact you about the festival. We do not sell customer data to third parties.