Calgary International Film Festival Ticketing FAQs
Box Office & Purchasing Tickets
When can I purchase tickets to the Calgary International Film Festival?
Early Bird Ticket Packages and Passes go on sale June 15.
Single tickets to all films go on sale (online and phone orders only) on August 30 at noon. On this day, ticket pack purchasers can start to redeem their ticket credits online.
When do you announce the full festival lineup and schedule?
Wednesday, August 30 at noon.
How do I purchase tickets?
1) Online at calgaryfilm.com
2) Over the phone by calling 587.393.3730, Monday through Friday 11:30 am to 5:30 pm pre-festival with expanded hours during the festival
3) In person at the festival box office (starting Tuesday, September 5). Pre-festival hours: 11:30 am – 5:30 pm (Monday to Saturday, closed Sunday). Festival hours: 11:30 am – 10:00 pm (Monday to Friday) and 10 am - 10:30pm (Saturday and Sunday).
4) In person at the venue box office during the festival (September 20 – October 1). Venue box offices open one hour before the first screening of the day. Box offices close 30 minutes after the start of the final screening of the day.
When does the festival box office open?
The festival box office opens on September 5 on the main floor of Eau Claire Market (200 Barclay Parade SW). In person sales and pass pickup will start when the festival box office opens.
Why can't I purchase a festival pass or pack?
Due to popular demand packs and passes are now sold out! Limited quantities of packs & passes were available but sold out on Friday, September 15. Single tickets to all films are now on sale. Buy now before more shows are sold out!
Do you add fees to my order?
Yes, this year we have implemented an online service fee of $1.50 per ticket and $5.00 per pass or ticket package for any online purchases. These fees help offset the cost of our new ticketing system. If you want to avoid fees, purchase your tickets over the phone (Monday through Friday during business hours) or in person at our festival box office (opens September 5). If you are purchasing gala tickets (including Opening and Closing Gala) the vendor may apply additional ticket fees that are different from ours.
What are your refund and exchange policies?
All ticket sales are final. We do not offer refunds or exchanges. If you can no longer attend a film or can’t use all of the tickets in your package we suggest offering them to a friend or family – share your love of film!
Are there discounts for group sales?
Yes! If you have up to 20 people attending a film purchase a ticket package, as you can redeem multiple tickets to one show. If you have 21 or more people in your group, or are interested in group sales for a gala or special event, please contact the box office at 587.393.3730 to discuss group sales options.
What if a movie I want to see no longer has tickets available for purchase?
If there are no more advance tickets available for a show, a rush line will form one hour before the scheduled start time at the venue.
What’s a rush line?
The rush line is admitted on a first-come, first-served basis based on the number of empty seats available in the theatre. Entry from the rush line is not guaranteed. Purchasing your tickets in advance is advisable, but we often have some tickets available for the rush line, so if advance tickets are no longer available it’s worth taking a chance!
How do I redeem my ticket package?
When purchasing a 10-pack or 20-pack, create an online account. Starting on August 30, you'll be able to redeem all of your tickets online in a single transaction or keep credits in your account. No more individual transactions for each ticket you want to redeem.
How does a pass work?
A Festival Pass can get you tickets to all events and screenings at the festival subject to capacity.
This year passholders will be able to redeem tickets to films using an online account. Starting the day before the screening, passholders can select which films they want to see using an online account or by coming to the festival box office. You can also claim tickets at the venue box office starting one hour before show time. If the passholder allotment of tickets has run out, passholders may join the rush line one hour before the screening starts. If seats become available for the rush line, show your pass to receive a ticket.
What’s a better deal, a pack or a pass?
There are advantages to both, but we find that ticket packages work best for most customers. If you are interested in seeing some of the most buzzed-about films at the festival and want to share your tickets consider purchasing a 10 or 20 pack, which will allow you to reserve your tickets starting on August 30. Passholders only gain access to tickets the day before the screening. As some galas and films are highly anticipated, the allotment of tickets for passholders and demand may exceed capacity, meaning that not all passholders will gain access to the film. If you want to guarantee admission to specific films, a ticket package might work best for you. If you want to see the most number of movies and are more flexible about what to see, consider a pass.
Do I need to create an online account?
If you are purchasing a ticket package or pass you must create an online account to redeem your tickets. If you are buying single tickets you do not need an online account, but we highly recommend setting one up. An online account, powered by Agile Ticketing, will allow you to create a custom schedule and add films to your wish list after we release the festival schedule on August 30. Setting up your online account will only take a few minutes and your information will be saved to make future transactions faster. We will only use your information to contact you about the festival. We don't sell our lists and won't add you to our newsletter unless you opt in.
Click here for instructions to set up your online account.
Venus & Admission Policy
How do I avoid lineups?
Any festival goer will tell you that lining up is part of the festival experience! Because there is no assigned seating in our venues, audience members often come early so they can sit in their preferred seat. If you are particular about where you want to sit, we recommend you arrive approximately 45 minutes before the scheduled start time. We generally open doors to theatres 20 minutes before the film begins. Ticketholders must arrive at least 15 minutes before the scheduled start time of the film to guarantee entry.
What happens if I arrive late?
Your ticket guarantees your seat up to 15-minutes prior to the scheduled start of the screening. If late seating may be disruptive, or if absent ticket holder tickets have been re-sold to the Rush Line, latecomers will not be admitted. Late seating is at the discretion of the venue staff.
Are your venues accessible?
Cineplex Eau Claire is an accessible venue with an elevator that can bring you to the top floor. Unfortunately, Globe Cinema is not accessible. If you have any questions about the accessibility of our venues please contact our box office at 587.393.3730.
Where do I get a program guide?
Times are changing and we’re changing with them! This year, all information about our films will be available exclusively online at calgaryfilm.com. If you prefer printed information about the films playing at the festival, you will be able to download a PDF that you can print at home. Printed festival schedules will be available at the festival box office and at all venues. Have questions about how to find something on our website or the films playing at the festival? Give us a shout or visit us at the box office starting in September.
Can I bring my children to the festival?
Films at the festival are not rated by the Alberta Classification Board, therefore, we do not provide classification ratings for any of our films. Every year we show some films that are more youth-oriented than others, and if we identify any films that may be appropriate for children we offer additional information and special kids pricing. Which movies parents want their children to attend is a personal decision and is different for each family. We recommend you do some research on any film to which you are considering bringing children.
Are minors permitted at venues where you sell alcohol?
Both the Globe Cinema and Cineplex Eau Claire are licensed during the festival, which means that you can purchase alcohol at both of our main festival venues. We receive a special liquor license, which permits minors in the theatres where alcohol is being consumed. You will need to show valid ID if you are purchasing alcohol.
I like to see back-to-back movies, how much time do I need between films?
When planning your festival schedule, we recommend adding a buffer of at least 30 minutes between films and 45 minutes if you need to travel between venues. Please note that run times of movies listed on the website do not include shorts that may precede features or Q&As. Please take those into account when considering seeing back-to-back movies. Sometimes sold out shows, an extended filmmaker Q&A or surprise guest can cause films to run late. We know it’s frustrating, and our volunteers and staff work as quickly as possible to clean the theatre and get it ready for the next film. If we’re running a few minutes late, please be patient with us!
How long does it take to get between venues?
Most of our films take place at Cineplex Eau Claire and Globe Cinema. It takes approximately 15 minutes to walk between the venues, and 10 minutes to cycle or drive. As parking and traffic can be unpredictable, we recommend walking or cycling to films if possible.
Where can I park at the various venues?
Eau Claire Market provides plenty of above and below ground parking. Evening (starting at 5 p.m.) and weekend rates start at $3 for 2 hours or $5 for over 2 hours. Read this for more information about parking at Eau Claire Market.
Globe Cinema street parking is available on 8 Ave and nearby streets and is free after 6 p.m. every day, and all day on Sundays. The Centennial Parkade located just behind Globe Cinema on 9 Ave offers evening (starting at 6 p.m.) and weekend rates of $2 (maximum amount charged). Read this for more information about parking at the Centennial Parkcade. Please note: To increase the security of vehicles at the Centennial Parkade, daily between 9:00 p.m. and 5:00 a.m. the parkade is accessible by buzzing-in to the dispatch at either of the 5 or 6 St lobby entrances. Dispatch is available 24hrs a day, 7 days a week.
Are you looking for festival volunteers?
Yes! If you’re interested in volunteering at the festival, volunteer registration is now open! Click here to learn more. If you have any questions about volunteering for the festival email email@example.com
How do I attend the festival as industry?
If you are an industry professional please fill out our industry accreditation form. Approved applications will have the option to purchase a festival pass at a reduced rate ($150) and / or a networking pass ($45).
Can I attend industry events and galas?
Our Behind the Screen Series is how we connect our audience with local and visiting filmmakers. Check the festival schedule for Behind the Screen events, which are all open to the general public. Depending on the event, tickets are free or cost $10. All galas, including our Opening Gala, are public events, and one of the best ways to experience the festival!
There are so many movies, how do I decide what to see?
We have over 90 features and eight short packages at the festival, which means that there are over 200 films that you can see at the festival.
The best way to decide what to see is to attend our Trailer Party on Friday, September 8 at Globe Cinema! At this free event, we'll be showing trailers for all the films playing at the festival, which will help you decide which films might best match your individual tastes. Use the tags sorting option on our website to help you narrow down your choices if you’re interested in particular genres or themes.
We divide our program into different series, which is also useful. The series are:
Shining a light on marquee films, galas celebrate the year’s highest accomplishments with a screening and a party.
Headliners sponsored by Imperial Oil
The most anticipated, not-to-be-missed films, representing the most buzzed-about films of the festival circuit – from award winners and high-profile projects to celebrities and master directors.
A celebration of films created in our home province, from the highest mountain peaks to the endless prairie skies.
Canadian Cinema sponsored by Fiera Capital
From sea to sea – the Canadian Cinema Series celebrates our country’s most inspiring, diverse and promising films.
New American Cinema sponsored by Scott Venturo Rudakoff
Rising stars and familiar faces are featured in this series of cutting edge and sometimes under-the-radar storytelling from America’s rich cinema landscape.
A spin of the globe: a captivating world of rich stories from beyond our borders. Note: All foreign language films will have English subtitles.
Documentaries sponsored by Boardwalk Rentals
An uncensored view of the real world: showcasing gripping, entertaining and enlightening stories from around the globe.
Music on Screen sponsored by the Hearing Loss Clinic
From the grassroots of rock n’ roll to hip-hop and folk and everything in between: the best of movies where music plays the starring role.
Late Shows sponsored by Ship & Anchor
Late Shows light up the dark hours with sci-fi, horror, thrillers and fantasy selections from around the world, with no shortage of high-intensity suspense, gore, action, creepiness and psychological despair.
Shorts sponsored by Minimax, Copyseis, Jerilyn Wright and Associates
We’re here for a short time! The short film format is compact, concise, and impactful in these films from across the world.
Have another question? Let us know.
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